Shipping and delivery

How is my order delivered?

All orders are produced in 1-2 days after payment confirmation Once we have your order processed, it will be shipped to the delivery address via Standard or Expedited method. Your order status is updated immediately with a tracking number, which can be entered at  the forwader website for tracking your puzzle, once the package is shipped.

How much is shipping?

There is only s single flat rate shipping charge of $9.99 + $1.00 for any additional item (Standard 5-7 business days) and $14.99 + $1.00 for any additional item (Expedited 3-4 business days) on all orders. Max. shipping cost for bulk orders is $30.00

What happens if I am not present at the time of the delivery?

The forwarder will contact you by email or phone first. You can re-arrange to delivery for another date. Please follow the tracking updates via email sent to you directly from the forwarder. 

Can I use a delivery address other than my billing address?

Yes, this is possible. Please, fill out the DELIVERY address of your choice in the order form. You will be asked for a billing address when processing the payment.

After two weeks my order still has not arrived yet. What now?

If your order is not received within 10 working days, but you can find your tracking number on the status page, please, be patient - your order shall arrive very soon. If you cannot find your tracking number after two weeks, please contact our customer service with your order number.