How do I place an order?
Select a puzzle size. You can choose picture puzzles of 12 to 2000 pieces. Choose a photo for a puzzle from your PC. The file size of the photo must be at least 500 Kb and the maximum allowed file size is 20MB. The file needs to be a JPG or PNG and color settings in RGB.
Your photo will be transferred to our database. This may take a while, depending on the respective file size. Fill out the order form completely and choose a payment method.
How can I check the status of my order?
After your order, you will receive a confirmation e-mail with your order ID, payment, and shipping information. On the main page, navigate to "get order status" and use your order number and email to log in and receive updated information about your order status.
What is the delivery time and can I order express?
Standard delivery time to any address is 5-7 working days after payment. We can deliver in 3-4 business days if you prefer the express shipping service. We manufacture quality products and as we all know true craftsmanship takes time.
How much is shipping?
There is only a single flat rate shipping charge of $9.99 + $1.00 for any additional item (Standard 5-7 business days) and $14.99 + $1.00 for any additional item (Expedited 3-4 business days)